ITSC : Tier 2 : Remote Support Engineer Level 3 : Early Day Shift (GB) - ProSync (annapolis
Posted: Thursday, June 8, 2017 9:56 PM
ProSync Technology Group is a leader in providing innovating technology:based solutions and offers an impressive array of support services to our Government and Commercial clients. We utilize software systems integration technology combined with expertise in various technical disciplines and outstanding client support to deliver comprehensive, practical solutions to the Department of Defense, the Intelligence Community, their Prime Contractors, and Commercial Customers. CANDIDATE MUST POSSESS AN ACTIVE TS/SCI CLEARANCE WITH POLYGRAPH Title of Position: ITSC : Tier 2 : Remote Support : Early Day Shift Description of Position:Provides remote system administration support, system maintenance, and operation of Windows/Unix workstations.Troubleshoots problems and applies resolutions remotely. Resolves desktop problems and service requests such as software installs remotely using tools such as SMS, Remote Desktop Connection, Active Directory, etc. Education and Experience Required:Early Day ShiftReq 269:3 and 271:3Monday thru Friday 0600 : 1400Req 271:3 and 272:3Monday thru Friday 0700 : 1500Must meet contract level requirements for appropriate position.Position requires a minimum of 2 years of experience with technical background in diverse operating systems (Windows XP is a must), hardware platforms and software packages.Use/Knowledge of a Ticketing system, knowledge of Remedy is a plusComputer hardware architecture knowledgeMust have software installation and troubleshooting experienceMicrosoft Exchange knowledge and troubleshootingUse/knowledge Microsoft Office ApplicationsUse/knowledge of Active DirectoryUse/knowledge Network and Internet Applications and ProtocolsMust possess good communication and customer service skills.Candidate must be a team player and have the ability to work in a fast:paced environmentMust be able to Multi:taskMust be able to adapt to a dynamic work environment.No DoD 8570 Certification Required for this Opening LEVEL II CANDIDATES ARE ALSO WELCOME .Clearance Requirement:TS/SCI with PolygraphProSyncs executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync. Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status. Email for more specifics regarding the position.
• Location: Western Maryland
• Post ID: 23075108 westernmaryland