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Posted: Thursday, June 8, 2017 12:18 AM

Freedom Mortgage Corporation, a full:service direct lender founded in 1990, has an excellent opportunity for a dynamic professional to join one of the nationA?s leading mortgage companies. Freedom Mortgage is a privately held, mortgage lender and servicer, licensed in all 50 states, with 8 operation centers nationwide. Freedom Mortgage is a member of the Mortgage Bankers Association, the National Association of Mortgage Brokers, and is the 1 largest issuer of FHA/VA GNMA securities nationwide. Currently, we have over 5,200 employees, we are funding over 6 billion dollars in loans a month and we have a servicing portfolio of over 100 billion dollars. Freedom is characterized by an energetic, creative staff, and cutting edge technology. Our IT and processing systems allow us to approve and process mortgages quickly without jeopardizing quality. We have cultivated a fun team environment where there is opportunity to learn and develop within both the company and your career. With hard work, youll reap benefits both professionally and personally. The Sr. Team Leader, Sales Call Center is responsible for overseeing the daily activities of a group Call Center Loan Officers and support staff. This person will be responsible for ensuring the team runs efficiently while achieving and maintaining all established productivity and performance goals. The successful Team Leader achieves client service objectives by preparing and completing action plans; ensuring training currency of all staff supervised; implementing production, quality, and client:service standards; resolving problems; completing quality audits; identifying client service trends; determining system improvements; and implementing change. The primary purpose of this position is to provide a training ground to develop new Sales Management leaders. This position will increasingly, over time, take on all of the duties of Sales Managers with the ultimate goal being promotion to Sales Manager and an increase of staff under supervision. Essential Job Functions:Manage a team of approximately 3:5 Loan Officers and support staff.Provide leadership and vision to guide your team to achieve individual and team goals.Ensure team adherence to performance, process, and procedure standards as established by Sales Leadership primarily focused on sales conversion, general productivity, and quality. Confirm all staff under direct supervision have all necessary training and requisite competencies in sales, products, procedures, processes, and technologies/systems.Provide developmental plans to team members as needed to drive improved performance.Maintain a deep understanding of production and activity reports for the team and provide insight and guidance to management regarding strengths, weaknesses, and opportunities.Monitor team membersA? systems activity to ensure appropriate actions, compliance with corporate and regulatory practices, and data integrity.Facilitate on:boarding of and mentor new Sales and support staff.Responsible for standard management functions pertaining to staff including, but not limited to time management, and shift management.Keep informed of trends, changes and developments mortgage industry.Keep informed of all origination, processing, underwriting and closing requirements for both company and investor guidelines Other Related Duties:Maintain a professional image and standards consistent with company policies and procedures.Participate in and contribute to Company training initiatives as municate the companyA?s goals and initiatives to team members.Ability to maintain flexible working hours including some late week nights to 10PM EST as well as Saturday hours as needed.Performs other related duties as assigned. Supervisory Responsibilities: Manages staff and carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, facilitating hiring and onboarding, and training employees; pl

Source: https://www.tiptopjob.com/jobs/67991528_job.asp?source=backpage


• Location: Western Maryland

• Post ID: 23035753 westernmaryland
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