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Posted: Wednesday, June 7, 2017 8:14 AM

Founded in 1987, IMG has been a leading small business that exemplifies competence, integrity and follow:through by consistently providing customer focused professional services derived from our knowledge of the customer, understanding of the requirements, development of our approach, proposal of our solution, delivery of our offerings, and the effective management of our services to ensure that our company is recognized for our relentless pursuit of improvement and for continually exceeding expectations. IMG : provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide : is seeking a full:time Service Desk Specialist with TS/SCI in Annapolis Junction, MD. Come join IMGA?s team Our teams live our core values across our organization. We respect self, others and the world around us. Our integrity drives us to deliver results to our employees and our customers. We value the synergy of teamwork. We value the impact diversity has towards developing a solution. We are continually learning to improve our skills. We value commitment to completing the work. We take ownership over our results. You have talent, drive and capabilities. We have a team centric environment designed to provide efficient and effective solutions to our customers.Duties:Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requestsEscalate incidents to higher Tier II or Tier III when requiredDocuments incident status and solutions in incident database toolsPossesses current working knowledge of computers, printers, laptops, and common windows applicationsMid Shift Available with start times between 2:00 PM and 10:00 PMHours: 1500 : 2300 (3:00 PM : 11:00 PM)2300 : 0700 (11:00 PM : 7:00 AM) Work Week Choices:Sunday : ThursdayTuesday : Saturday Weekends:0600 : : 0600 Minimum Qualifications: Assists more senior level technicians, specialists, and managers in their activities.Works individually and also actively participates on integrated teams.Clearance Required: TS/SCI (Top Secret with Sensitive Compartmented Information) required prior to consideration. Certifications Required: Security+ce Education Required: High School Diploma or 4 years experience. computers printers laptops phone customer support technical support remedy active directory microsoft windows help desk desktop support IMG COMPANY BENEFITS Health, dental, vision, and life insurance401(k) with company match20 days of personal leave plus paid holidaysCertification Reimbursement Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National Origin


• Location: Western Maryland

• Post ID: 23001903 westernmaryland is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017